To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.
Interpretation
Great companies thrive by creating systems to solve problems that endure beyond individual leaders.
Howard Schultz emphasizes the importance of establishing robust systems within an organization that can address challenges independently of the leadership. This approach ensures that a company remains resilient and capable of overcoming obstacles, ultimately leading to lasting greatness regardless of who is at the helm.
In practice
In a corporate training session, this quote can inspire employees to think about sustainable leadership.
The rules of engagement around building a brand have changed significantly over the past 10 to 15 years. Where companies at one time could spread their message through traditional marketing, consumers now seek an enduring emotional connection with the companies they patronize. The foundation of that connection is the most important characteristic of building a world-class brand: trust. Trust with your people and trust with your customers.
The future of America is not an entitlement. We have been given a treasure chest of gifts and opportunities, but some people are being left behind, and success is not sustainable unless it is shared.
Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
While their service is ending, our responsibility is just beginning!
In life, you can blame a lot of people and you can wallow in self-pity or you can pick yourself up and say listen, I have to be responsible for myself.
When I first discovered in the early 1980s the Italian espresso bars in my trip to Italy, the vision was to re-create that for America - a third place that had not existed before. Starbucks re-created that in America in our own image; a place to go other than home or work. We also created an industry that did not exist: specialty coffee.
We'll have a sales leader go run engineering. A lawyer go run business development. A business development leader go run our consumer operations. We're going to train a generalist group of leaders who know how to learn and operate in collaboration teamwork. I think that's the future of leadership.
The nation will find it very hard to look up to the leaders who are keeping their ears to the ground.
If more women are in leadership roles, we'll stop assuming they shouldn't be.
Anytime you get an idea, you need people to help you put it together. That is the beginning of an institution. When you create an institution, levels of authority and boundaries need to be established. If everybody owns it, nobody owns it. If everybody is responsible for it, nobody will be responsible.
Let every American, every lover of liberty, every well wisher to his posterity, swear by the blood of the Revolution, never to violate in the least particular, the laws of the country; and never to tolerate their violation by others.
The men who have guided the destiny of the United States have found the strength for their tasks by going to their knees. This private unity of public men and their God is an enduring source of reassurance for the people of America.
Subscribe for the occasional hand-picked quote. No noise.