A great restaurant doesn't distinguish itself by how few mistakes it makes but by how well they handle those mistakes.
Interpretation
Great restaurants succeed not by avoiding mistakes, but by effectively managing them.
This quote highlights the importance of resilience and problem-solving in achieving success, especially in the restaurant industry. Rather than striving for perfection in every aspect, it emphasizes that the true mark of excellence lies in how a business responds to challenges and utilizes mistakes as opportunities for improvement and customer satisfaction.
In practice
In a business meeting discussing quality assurance, this quote could be used to emphasize the value of customer service.
My history has been to grow the roots as deeply as you can before going on to the next thing. That's why it took 10 years to go from Union Square Cafe to Gramercy Tavern, and another 10 years to go from Blue Smoke's first location to its second, and five to go from Shake Shack 1 to Shake Shack 2.
The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.
In an age when so many groups are rolling out restaurants faster than your local baker makes donuts, my goal is that each restaurant feels hand-crafted. That they have their own soul.
Hospitality is present when something happens for you. It is absent when something happens to you. Those two simple prepositions - for and to - express it all.
Emphasize your strengths on your resume, in your cover letters and in your interviews. It may sound obvious, but you'd be surprised how many people simply list everything they've ever done. _x000D_ Convey your passion and link your strengths to measurable results. Employers and interviewers love concrete data.
You don't have to specialize - do everything that you love and then, at some time, the future will come together for you in some form.
I don't take any shorts. I don't say, 'Okay, it's good enough.' I try to get exactly what I'm hearing in my head to the tape, and I won't let it move until then.
Excellence is being able to perform at a high level over and over again. You can hit a half-court shot once. That's just the luck of the draw. If you consistently do it... that's excellence.
There is no hope of success for the person who does not have a central purpose, or definite goal at which to aim.
Many a man has finally succeeded only because he has failed after repeated efforts. If he had never met defeat he would never have known any great victory.
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