A great restaurant doesn't distinguish itself by how few mistakes it makes but by how well they handle those mistakes.
Interpretation
Great restaurants succeed not by avoiding mistakes, but by effectively managing them.
This quote highlights the importance of resilience and problem-solving in achieving success, especially in the restaurant industry. Rather than striving for perfection in every aspect, it emphasizes that the true mark of excellence lies in how a business responds to challenges and utilizes mistakes as opportunities for improvement and customer satisfaction.
In practice
In a business meeting discussing quality assurance, this quote could be used to emphasize the value of customer service.
My history has been to grow the roots as deeply as you can before going on to the next thing. That's why it took 10 years to go from Union Square Cafe to Gramercy Tavern, and another 10 years to go from Blue Smoke's first location to its second, and five to go from Shake Shack 1 to Shake Shack 2.
The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.
In an age when so many groups are rolling out restaurants faster than your local baker makes donuts, my goal is that each restaurant feels hand-crafted. That they have their own soul.
Hospitality is present when something happens for you. It is absent when something happens to you. Those two simple prepositions - for and to - express it all.
The best social reform program in the world is a job.
You cannot predict literary success; the only way you can possibly aim for it is to do your thing and do it well.
The two are not mutually exclusive, but we think we can have wealth without good ideas and without values and without a clear vision. Wealth without vision is insanity.
Despite the success cult, men are most deeply moved not by the reaching of the goal but by the grandness of the effort involved in getting there - or failing to get there.
Only in America could a refugee girl from Central Europe become secretary of state.
In sports, you simply aren't considered a real champion until you have defended your title successfully. Winning it once can be a fluke; winning it twice proves you are the best.
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