A great restaurant doesn't distinguish itself by how few mistakes it makes but by how well they handle those mistakes.
Danny MeyerRead
Hospitality is present when something happens for you. It is absent when something happens to you. Those two simple prepositions - for and to - express it all.
Interpretation
What this quote means
Hospitality is about creating positive experiences for others rather than simply enduring situations.
In this quote, Danny Meyer highlights the essence of hospitality, asserting that it is fundamentally linked to the way individuals engage with and treat others. The distinction between 'for' and 'to' emphasizes proactive kindness and generosity as opposed to passive experiences, illustrating that true hospitality involves actively making someone feel welcome and valued rather than just reacting to circumstances.
Themes
HospitalityServiceKindnessRelationshipsExperiences
In practice
Example use cases
In a speech about building community in our neighborhood, this quote can illustrate the importance of genuine hospitality.
More from Danny Meyer
All quotes →My history has been to grow the roots as deeply as you can before going on to the next thing. That's why it took 10 years to go from Union Square Cafe to Gramercy Tavern, and another 10 years to go from Blue Smoke's first location to its second, and five to go from Shake Shack 1 to Shake Shack 2.
Danny MeyerRead
The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.
Danny MeyerRead
In an age when so many groups are rolling out restaurants faster than your local baker makes donuts, my goal is that each restaurant feels hand-crafted. That they have their own soul.
Danny MeyerRead
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