Hierarchy is an organization with its face toward the CEO and its ass toward the customer.
Interpretation
This quote highlights the disconnect between corporate leadership and customer focus.
Jack Welchβs quote reflects a critical perspective on how organizations can often prioritize the interests and perspectives of their leadership, particularly the CEO, over those of their customers. This hierarchy can lead to decisions and operations that are out of touch with customer needs, suggesting a need for companies to realign their focus toward broader stakeholder engagement, especially toward their customers.
In practice
In a meeting about improving customer service, this quote can be used to emphasize the importance of customer feedback.
You've got to eat while you dream. You've got to deliver on short-range commitments, while you develop a long-range strategy and vision and implement it. The success of doing both. Walking and chewing gum if you will. Getting it done in the short-range, and delivering a long-range plan, and executing on that.
I wanted to change the rules of engagement, asking for more- from fewer. I was insisting that we had to have only the best people...If you wanted excellence, at a minimum, the ambience had to reflect excellence.
A leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.
Control your own destiny or someone else will.
The idea flow from the human spirit is absolutely unlimited. All you have to do is tap into that well. I don't like to use the word efficiency. It's creativity. It's a belief that every person counts.
An overburdened, overstretched executive is the best executive, because he or she doesn't have the time to meddle, to deal in trivia, to bother people.
I think any company should compete on the quality of their products, their prices, the novelty they can produce, their services, because that would be fair competition.
If you develop a product that gets what the customer is trying to get done, you don't have to advertise; people will just pull it into their lives.
When I read about young designers selling 51 percent of their company to someone else, I cringe. I want to say, 'Don't do it - call me first.'
It doesn't matter much where your company sits in its industry ecosystem, nor how vertically or horizontally integrated it is - what matters is its relative 'share of customer value' in the final product or solution, and its cost of producing that value.
Helping doing business easier, we choose the name Alibaba because it is a global company. It is founded in China, but it was created for the world.
Money goes out first to pay expenses and then comes back as profits later - if at all. The high rate of failure of new businesses makes painfully clear that there is nothing inevitable about the money coming back.
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