People are the core of every business. Businesses are based on relationships, and relationships are based on people. I would go to an average restaurant run by amazing people over an outstanding restaurant run by awful people.
Interpretation
People and relationships are vital to the success of any business.
This quote emphasizes that the true strength of a business lies in its people. While product quality and services are important, the relationships and interactions formed by the individuals within the business are what truly drive success. A business run by passionate and dedicated individuals can outshine its competitors, regardless of the superficial qualities of the establishment itself.
In practice
In a team meeting discussing customer service strategies.
Usually, you can figure out where a person's mistakes came from if you ask them the genesis of their thought process: 'Why did you do it this way?' As opposed to telling them they did it the wrong way. Understanding their thought process will ultimately help you be able to communicate with them and navigate around them.
It's okay to work for someone else; not everyone is cut out to own a business, and even so, working for someone else is a chance to learn how to both be an employee and an employer.
I never think in terms of how we can compete against the other companies; rather, our primary focus is to make consumers feel the uniqueness and attractiveness of our products.
Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships.
Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution.
What business strategy is all about-what distinguishes it from all other kinds of business planning-is, in a word, competitive advantage. Without competitors there would be no need for strategy, for the sole purpose of strategic planning is to enable the company to gain, as efficiently as possible, a sustainable edge over its competitors.
The business world worships mediocrity. Officially we revere free enterprise, initiative and individuality. Unofficially we fear it.
The best client is a scared millionaire.
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