People are the core of every business. Businesses are based on relationships, and relationships are based on people. I would go to an average restaurant run by amazing people over an outstanding restaurant run by awful people.
Interpretation
People and relationships are vital to the success of any business.
This quote emphasizes that the true strength of a business lies in its people. While product quality and services are important, the relationships and interactions formed by the individuals within the business are what truly drive success. A business run by passionate and dedicated individuals can outshine its competitors, regardless of the superficial qualities of the establishment itself.
In practice
In a team meeting discussing customer service strategies.
Usually, you can figure out where a person's mistakes came from if you ask them the genesis of their thought process: 'Why did you do it this way?' As opposed to telling them they did it the wrong way. Understanding their thought process will ultimately help you be able to communicate with them and navigate around them.
It's okay to work for someone else; not everyone is cut out to own a business, and even so, working for someone else is a chance to learn how to both be an employee and an employer.
In this ever-changing society, the most powerful and enduring brands are built from the heart.
When we first started our internet company, 'China Pages', in 1995, and we were just making home pages for a lot of Chinese companies. We went to the big owners, the big companies, and they didn't want to do it. We go to state-owned companies, and they didn't want to do it. Only the small and medium companies really want to do it.
If you develop a product that gets what the customer is trying to get done, you don't have to advertise; people will just pull it into their lives.
The reality is the Lean Startup method is not about cost, it is about speed. Lean startups waste less money, because they use a disciplined approach to testing new products and ideas.
Rules that may be easy for Wall Street are a death sentence for startups. They are easy to break accidentally and the penalty for noncompliance is severe.
All business proceeds on beliefs, or judgments of probabilities, and not on certainties.
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