I'd rather spend money on things that improve the customer experience than on marketing.
Whatever you're thinking, think bigger. - Tony Hsieh
Whatever you're thinking, think bigger.
- Tony Hsieh
Learn by doing. Theory is nice, but nothing replaces actual experience. - Tony Hsieh
Learn by doing. Theory is nice, but nothing replaces actual experience.
Customer service shouldn't just be A department, it should be the entire company. - Tony Hsieh
Customer service shouldn't just be A department, it should be the entire company.
Most companies are very quick to hire and slow to fire, when really it should be the other way around. - Tony Hsieh
Most companies are very quick to hire and slow to fire, when really it should be the other way around.
Stop chasing the money and start chasing the passion. - Tony Hsieh
Stop chasing the money and start chasing the passion.
To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyo… - Tony Hsieh
To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyo…
Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, chara… - Tony Hsieh
Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, chara…
Get the culture right, and everything else just falls into place. - Tony Hsieh
Get the culture right, and everything else just falls into place.
Have fun. The game is a lot more enjoyable when you're trying to do more than just make money. - Tony Hsieh
Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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