Quotes on Customer Experience

When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.

There are no traffic jams along the extra mile.

Your most unhappy customers are your greatest source of learning.

Kind words can be short and easy to speak, but their echoes are truly endless.

The true measure of a man is how he treats someone who can do him absolutely no good.

Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren't enjoying it. Once they tasted ours and experienced what we call "the third place" ... a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn't know they had.

Make your product easier to buy than your competition, or you will find your customers buying from them, not you.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Don't find fault, find a remedy.

There is only one boss. The customer.

Our attitude towards others determines their attitude towards us.

Well done is better than well said.