If you learn from defeat, you haven't really lost.
Zig ZiglarRead
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Interpretation
What this quote means
Complaints from customers should be seen as opportunities for improvement and growth.
Zig Ziglar emphasizes that customer complaints are not just negative feedback, but valuable insights that can lead to enhancements in service or product offerings. By addressing the concerns of complaining customers, businesses can not only rectify issues but also foster loyalty and trust, ultimately driving more sales and satisfaction.
Themes
Customer ComplaintsBusiness OpportunityFeedbackGrowthCustomer Service
In practice
Example use cases
In a business seminar focused on customer relations, you might quote Zig Ziglar to emphasize the positive aspects of receiving complaints.
More from Zig Ziglar
All quotes βI read for the 'ah-ha's,' the information that makes a light bulb go off in my mind. I want to put information in my mind that is going to be the most beneficial to me, my family and my fellow man - financially, morally, spiritually, and emotionally.
Zig ZiglarRead
You cannot rise about your words. A lot of people use foul, pornographic, filthy, language and you SEE, all of those words paint pictures and they reveal the internal thinking of the person on the inside. YOU cannot RISE (forward, onward upward) above your words.
Zig ZiglarRead
Hope is the foundational quality of all change, and encouragement is the fuel which keeps hope alive.
Zig ZiglarRead
Setting goals helps bring your future into your present and the present is the only time we can take action.
Zig ZiglarRead
Happiness is the ability to move forward, knowing the future will be better than the past.
Zig ZiglarRead
Similar quotes
If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
Jeffrey GitomerRead
Access to talented and creative people is to modern business what access to coal and iron ore was to steel-making.
Richard FloridaRead
I'm a believer that you accomplish much, much more with direct relationships than by using an intermediary. And that cash you keep in the bank can be the difference between staying alive as a small business, or not.
Mark CubanRead
Zoom does not focus on revenue goals, but rather we have confidence that focusing on the happiness of existing customers and our employees will organically increase growth.
Eric YuanRead
Conscious means "having an awareness of one's inner and outer worlds; mentally perceptive, awake, mindful." So "conscious business" might mean, engaging in an occupation, work, or trade in a mindful, awake fashion. This implies, of course, that many people do not do so. In my experience, that is often the case. So I would definitely be in favor of conscious business; or conscious anything, for that matter.
Ken WilberRead
I find it fascinating that a lot of business books that do well are from people who've never made any money in business.
Gary VaynerchukRead