If you learn from defeat, you haven't really lost.
Zig ZiglarRead
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Interpretation
What this quote means
Complaints from customers should be seen as opportunities for improvement and growth.
Zig Ziglar emphasizes that customer complaints are not just negative feedback, but valuable insights that can lead to enhancements in service or product offerings. By addressing the concerns of complaining customers, businesses can not only rectify issues but also foster loyalty and trust, ultimately driving more sales and satisfaction.
Themes
Customer ComplaintsBusiness OpportunityFeedbackGrowthCustomer Service
In practice
Example use cases
In a business seminar focused on customer relations, you might quote Zig Ziglar to emphasize the positive aspects of receiving complaints.
More from Zig Ziglar
All quotes βI read for the 'ah-ha's,' the information that makes a light bulb go off in my mind. I want to put information in my mind that is going to be the most beneficial to me, my family and my fellow man - financially, morally, spiritually, and emotionally.
Zig ZiglarRead
You cannot rise about your words. A lot of people use foul, pornographic, filthy, language and you SEE, all of those words paint pictures and they reveal the internal thinking of the person on the inside. YOU cannot RISE (forward, onward upward) above your words.
Zig ZiglarRead
Hope is the foundational quality of all change, and encouragement is the fuel which keeps hope alive.
Zig ZiglarRead
Setting goals helps bring your future into your present and the present is the only time we can take action.
Zig ZiglarRead
Happiness is the ability to move forward, knowing the future will be better than the past.
Zig ZiglarRead
Similar quotes
Today's consumers are eager to become loyal fans of companies that respect purposeful capitalism. They are not opposed to companies making a profit; indeed, they may even be investors in these companies - but at the core, they want more empathic, enlightened corporations that seek a balance between profit and purpose.
Simon MainwaringRead
I am still looking for the modern equivalent of those Quakers who ran successful businesses and made money because they offered honest products and treated their people decently . . . This business creed, sadly, seems long forgotten.
Anita RoddickRead
Most business models have focused on self interest instead of user experience. Those are the kinds of problems we solve to solve.
Tim CookRead
If Vancouver did not succeed as Starbucks from '87 on, our entire international business, which is now thousands of stores and a significant amount of growth and profit, may not have existed.
Howard SchultzRead
Imitation can be commercial suicide.
William BernbachRead
Management innovation is going to be the most enduring source of competitive advantage. There will be lots of rewards for firms in the vanguard.
Gary HamelRead