The North Star has always been the same, which for us, is about making insanely great products that really change the world in some way - enrich people's lives.
Tim CookRead
It turns out that people - in every country in the world, there's a segment of buyer that wants the best product and the best experience. And that's what we're about providing.
Interpretation
The quote emphasizes the universal demand for high-quality products and experiences.
Tim Cook's quote highlights the global desire among consumers for premium products and exceptional experiences, suggesting that businesses should focus on meeting these expectations to succeed in the market. This reflects a fundamental aspect of consumer behavior across cultures, indicating that quality and experience are critical factors in customer satisfaction and loyalty.
In practice
In a business presentation discussing customer satisfaction practices.
The North Star has always been the same, which for us, is about making insanely great products that really change the world in some way - enrich people's lives.
There have been people that suggest that we should have a back door. But the reality is if you put a back door in, that back door's for everybody - for good guys and bad guys.
I don't subscribe to the view some people have in the industry that you should purposefully design products that do not last that long. I don't think it is good for anyone.
When technological advancement can go up so exponentially, I do think there's a risk of losing sight of the fact that tech should serve humanity, not the other way around.
Work takes on new meaning when you feel you are pointed in the right direction. Otherwise, it's just a job, and life is too short for that.
That has always been the objective of Apple: to do things that really enrich people's lives. That you look back on and you wonder, 'How did I live without this?'
People pitch me all the time. But hopefully, you'll just go ahead and do it. We are trying to eliminate the need for pitches. I'd rather sit there and applaud. Customers buy products, not Powerpoint presentations.
When we first started our internet company, 'China Pages', in 1995, and we were just making home pages for a lot of Chinese companies. We went to the big owners, the big companies, and they didn't want to do it. We go to state-owned companies, and they didn't want to do it. Only the small and medium companies really want to do it.
If you have a business model that relies on customers being misinformed, you better start working on changing your business model.
Customers should be number 1, Employees number 2, and then only your Shareholders come at number 3.
You have family-owned businesses that have been around for 500 years. You cannot name a corporation that survives intact for even a few decades.
Banking is very good business if you don't do anything dumb.
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