If you're fortunate, you'll meet people over the course of your career who exceed your expectations in every way. When you work or spend time with them, you find yourself wanting to be a better person.
Mark GoulstonRead
Why do people who consider themselves good communicators often fail to actually hear each other? Often it's due to a mismatch of styles: To someone who prefers to vent, someone who prefers to explain seems patronizing; explainers experience venters as volatile.
Interpretation
Good communication is often impeded by differing communication styles.
This quote highlights the challenges that arise in communication when individuals possess different styles of expressing themselves. It suggests that a person who prefers to vent their feelings may perceive someone who provides explanations as condescending, while the latter may view the former's approach as erratic. This mismatch can lead to misunderstandings and ineffective communication.
In practice
In a team meeting, I would引用 this quote to highlight the importance of understanding differing communication styles.
If you're fortunate, you'll meet people over the course of your career who exceed your expectations in every way. When you work or spend time with them, you find yourself wanting to be a better person.
The measure of self-assurance is how deeply and sincerely interested you are in others; the measure of insecurity is how much you try to impress them with you.
PTSD occurs following a trauma that was so awful that in retrospect you don't understand how you survived. What that causes is an extreme feeling of vulnerability that you get past but that doesn't go away.
There are some who speak well and write badly. For the place and the audience warm them, and draw from their minds more than they think of without that warmth.
Words are such uncertain things, they so often sound well but mean the opposite of what one thinks they do.
The worst thing about e-mail is that you can’t interrupt the other person. You have to read the whole thing and then e-mail them back, pointing out all their mistakes and faulty assumptions. It’s frustrating and it’s time-consuming. God bless phone calls.
The most important thing in communication is hearing what isn't said.
I think the written word is probably the best medium of communication because you have time to reflect, you have time to choose your words, to get your sentences exactly right. Whereas when you're being interviewed, say, you have to talk on the fly, you have to improvise, you can change sentences around, and they're not exactly right.
Once you can clearly describe what you are reacting to, free of your interpretation or evaluation of it, other people are less likely to be defensive when they hear it.
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