If you're fortunate, you'll meet people over the course of your career who exceed your expectations in every way. When you work or spend time with them, you find yourself wanting to be a better person.
Mark GoulstonRead
Why do people who consider themselves good communicators often fail to actually hear each other? Often it's due to a mismatch of styles: To someone who prefers to vent, someone who prefers to explain seems patronizing; explainers experience venters as volatile.
Interpretation
What this quote means
Good communication is often impeded by differing communication styles.
This quote highlights the challenges that arise in communication when individuals possess different styles of expressing themselves. It suggests that a person who prefers to vent their feelings may perceive someone who provides explanations as condescending, while the latter may view the former's approach as erratic. This mismatch can lead to misunderstandings and ineffective communication.
Themes
CommunicationListeningUnderstandingStylesInteraction
In practice
Example use cases
In a team meeting, I would引用 this quote to highlight the importance of understanding differing communication styles.
More from Mark Goulston
All quotes →The measure of self-assurance is how deeply and sincerely interested you are in others; the measure of insecurity is how much you try to impress them with you.
Mark GoulstonRead
PTSD occurs following a trauma that was so awful that in retrospect you don't understand how you survived. What that causes is an extreme feeling of vulnerability that you get past but that doesn't go away.
Mark GoulstonRead
Similar quotes
Not only are bloggers suckers for the remarkable, so are the people who read blogs.
Seth GodinRead
There may be an art to conversation, and some are better at it than others, but conversation's virtue lies in randomness and possibility: people, without a plan, could speak a spontaneous, unexpected truth, because revelation rules. Telling words recur in this smart, generous conversation between Stephen Andrews and Gregg Bordowitz: patience, responsibility, feminism, ethics, cosmology, AIDS, gift, freedom, mortality.
Lynne TillmanRead
If we were meant to talk more than listen, we would have two mouths and one ear.
Mark TwainRead
Listening well is an exercise of attention and by necessity hard work. It is because they do not realize this or because they are not willing to do the work that most people do not listen well.
M. Scott PeckRead
There is a difference between listening and waiting for your turn to speak.
Simon SinekRead
Individual storytelling is incredibly powerful. We as journalists know intuitively what scientists of the brain are discovering through brain scans, which is that emotional stories tend to open the portals, and that once there's a connection made, people are more open to rational arguments.
Nicholas KristofRead