If you're fortunate, you'll meet people over the course of your career who exceed your expectations in every way. When you work or spend time with them, you find yourself wanting to be a better person.
Mark GoulstonRead
Why do people who consider themselves good communicators often fail to actually hear each other? Often it's due to a mismatch of styles: To someone who prefers to vent, someone who prefers to explain seems patronizing; explainers experience venters as volatile.
Interpretation
What this quote means
Good communication is often impeded by differing communication styles.
This quote highlights the challenges that arise in communication when individuals possess different styles of expressing themselves. It suggests that a person who prefers to vent their feelings may perceive someone who provides explanations as condescending, while the latter may view the former's approach as erratic. This mismatch can lead to misunderstandings and ineffective communication.
Themes
CommunicationListeningUnderstandingStylesInteraction
In practice
Example use cases
In a team meeting, I would引用 this quote to highlight the importance of understanding differing communication styles.
More from Mark Goulston
All quotes →The measure of self-assurance is how deeply and sincerely interested you are in others; the measure of insecurity is how much you try to impress them with you.
Mark GoulstonRead
PTSD occurs following a trauma that was so awful that in retrospect you don't understand how you survived. What that causes is an extreme feeling of vulnerability that you get past but that doesn't go away.
Mark GoulstonRead
Similar quotes
Nonviolent Communication shows us a way of being very honest, but without any criticism, without any insults, without any put-downs, without any intellectual diagnosis implying wrongness.
Marshall B. RosenbergRead
You cannot truly listen to anyone and do anything else at the same time.
M. Scott PeckRead
Basically, radio hasn't changed over the years. Despite all the technical improvements, it still boils down to a man or a woman and a microphone, playing music, sharing stories, talking about issues - communicating with an audience.
Casey KasemRead
Language is an inadequate form of communication. If you've picked up an instrument, it's because you don't feel you are communicating sufficiently.
Stephen StillsRead
People don't listen to understand. They listen to reply. The collective monologue is everyone talking and no one listening.
Stephen CoveyRead
Listening is not understanding the words of the question asked, listening is understanding why the question was asked in the first place.
Simon SinekRead