If you are a woman and you bought this book for practical tips on how to make it in a male-dominated workplace, here they are. No pigtails, no tube tops. Cry sparingly. (Some people say “Never let them see you cry.” I say, if you’re so mad you could just cry, then cry. It terrifies everyone.)

The important thing is that your teammates have to know you're pulling for them and you really want them to be successful.

Many CEOs and leaders think that silence is indeed golden, that consensus is bliss. It is - sometimes. But more often what it signifies is that there are no respected processes for surfacing concerns and dissent.

I think the most effective way to run a kitchen is to teach, not to just yell.

Negotiating in the classic diplomatic sense assumes parties more anxious to agree than to disagree.

Be an example to your men, in your duty and in private life. Never spare yourself, and let the troops see that you don't in your endurance of fatigue and privation. Always be tactful and well-mannered and teach your subordinates to do the same. Avoid excessive sharpness or harshness of voice, which usually indicates the man who has shortcomings of his own to hide.