Customer satisfaction is worthless. Customer loyalty is priceless.
Jeffrey GitomerRead
Topic
15 quotes
Customer satisfaction is worthless. Customer loyalty is priceless.
There are no traffic jams along the extra mile.
Your most unhappy customers are your greatest source of learning.
Kind words can be short and easy to speak, but their echoes are truly endless.
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
I am convinced that the best service a retired general can perform is to turn in his tongue along with his suit and to mothball his opinions.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
There is only one boss. The customer.
Do you take me for a sponge, my lord? hamlet: Ay, sir; that soaks up the king's countenance, his rewards, his authorities. But such officers do the king best service in the end: he keeps them, like an ape, in the corner of his jaw; first mouthed, to be last swallowed: when he needs what you have gleaned, it is but squeezing you, and, sponge, you shall be dry again. rosencrantz: I understand you not, my lord. hamlet: I am glad of it: a knavish speech sleeps in a foolish ear.
The best service that can be rendered to a Country, next to that of giving it liberty, is in diffusing the mental improvement equally essential to the preservation, and the enjoyment of the blessing.
Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.
Well done is better than well said.
Subscribe for the occasional hand-picked quote. No noise.