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If your company disappeared, would it leave a gaping hole that could not easily be filled by any other enterprise on the planet?

Raw, real human conversation can be the most direct path to greater awareness and stronger relationships, even when it's unrehearsed and clumsy-perhaps especially when it's unrehearsed and clumsy!

Success is the brand on the brow of the man who aimed too low.

When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer.

People who believe in themselves and in a cause greater than themselves can achieve great things-as long as they have a well-intentioned leader to point them in the right direction.

To 'turn around' is to end up facing the same way. Maybe that is the problem, all the turning organizations around.

A good coach is postive. Your job when coaching is not correcting mistakes, finding fault, and assessing blame. Instead, your function is achieving goals by coaching your staff to peak performance. Focusing on the positive means that you start with what's good and what works, and spend your attention and energy there.

Positive questions bring out the best in people, inspire positive action, and create possibilities for positive futures.

One of the things we know is that you cannot motivate other people, but you can remove the obstacles that stop them from motivating themselves. All motivation is self-motivation.

Purpose is a soft virtue- but it's what gives you steel in your spine.

Empowerment is what managers do to people. Engagement is what managers do with people.

There is no mystery about successful business.... Exclusive attention to the person who is speaking to you.

With every episode of struggle, there is a learning opportunity.

When a manager openly expresses his faith in an employee's skill, he doesn't just improve mood and motivation; he actually improves their likelihood of succeeding.

If you facilitate your subordinates' steady progress in meaningful work, make that progress salient to them, and treat them well, they will experience the emotions, motivations, and perceptions necessary for great performance.

The ability to choose cannot be taken away or even given away-it can only be forgotten.

Connecting is the ability to identify with people and relate to them in a way that increases your influence with them.

The mob that hails the man on horseback, the Caesars and conquering heroes, does not retain its freedoms for long.

You accomplish exactly as much as the people who serve you decide you'll accomplish and nothing more.

A good manager is best when people barely know that he exists. Not so good when people obey and acclaim him. Worse when they despise him.

Bad leadership during the past years has cast on our Party the shadow of great and grave burdens.

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