Quotes on Loyal Customers

Customer satisfaction is worthless. Customer loyalty is priceless.

Your most unhappy customers are your greatest source of learning.

Kind words can be short and easy to speak, but their echoes are truly endless.

Make your product easier to buy than your competition, or you will find your customers buying from them, not you.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

On the Internet, it's survival of the easiest.... Give users a good experience and they're apt to turn into frequent and loyal customers. But ... it's easy to turn to another supplier in the face of even a minor hiccup. Only if a site is extremely easy to use will anybody bother staying around.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.

There is only one boss. The customer.

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

Permission marketing turns strangers into friends and friends into loyal customers. It's not just about entertainment - it's about education. Permission marketing is curriculum marketing.

A rose on time is more valuable than a $1,000 gift that's too late.