Quotes on Quality In Business

If one does not know to which port one is sailing, no wind is favourable.

Your most unhappy customers are your greatest source of learning.

When a system is stable, telling the worker about mistakes is only tampering.

All anyone asks for is a chance to work with pride.

If you do not know how to ask the right question, you discover nothing.

Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.

It is easier to do a job right than to explain why you didn't.

Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.

Quality means doing it right when no one is looking.

There is only one boss. The customer.

The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.

Most of what we call management consists of making it difficult for people to get their work done.

The emphasis should be on why we do a job.

Rational behavior requires theory. Reactive behavior requires only reflex action.

Well done is better than well said.