Occupation: Author Birth: May 6, 1939
To ensure that your work is also a play, I recommend that you develop a personal mission statement. This will help you find what it is to enjoy so mu….
If you don't seek perfection, you can never reach excellence..
One of the deepest principles of life and leadership: it's not about you..
Positive thinkers get positive results because they are not afraid of problems..
Successful organizations have one common central focus: Customers..
Spouses often point out each other's deficiencies. Instead, we should be each other's motivator. My husband touches my spirit, and I try my best to m….
Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter..
Honesty is telling the truth to ourselves and others. Integrity is living that truth..
A problem only exists if there is a difference between what is actually happening and what you desire to be happening..
If becoming a high performing organization is the destination, leadership is the engine..
Customer service is not a department, it's everyone's job..
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn'….
Beware of putting all your focus into results. While results are important, your people should be your number one area of focus..
Empowerment is all about letting go so that others can get going..
Humility does not mean you think less of yourself. It means you think of yourself less..
Leadership is not something you do to people. It's something you do with people..
Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. T….
The key to successful leadership today is influence, not authority..
Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situ….
None of us is as smart as all of us..
Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it..