Vision is knowing who you are, where you're going, and what will guide your journey.

One of the topics I'm most passionate about is servant leadership - the greatest leaders recognize that they're here to serve, not to be served.

Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you, you work for them.

Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.

If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.

The biggest obstacle that stalls leaders' growth is the human ego. When leaders start to think they know it all, they stop growing.