Vision is knowing who you are, where you're going, and what will guide your journey.
Ken BlanchardRead
If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.
Interpretation
Employee engagement is crucial for customer satisfaction and business success.
This quote by Ken Blanchard emphasizes the importance of having engaged employees who are invested in their work and care for the customers. Even if a business has an excellent strategy, without dedicated employees, customer service will suffer, leading customers to seek alternatives elsewhere.
In practice
In a business seminar discussing the importance of employee engagement and its impact on customer satisfaction.
Vision is knowing who you are, where you're going, and what will guide your journey.
One of the topics I'm most passionate about is servant leadership - the greatest leaders recognize that they're here to serve, not to be served.
Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you, you work for them.
Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.
The biggest obstacle that stalls leaders' growth is the human ego. When leaders start to think they know it all, they stop growing.
Leadership is not about you; it's about investing in the growth of others.
If you can't feed a team with two pizzas, it's too large.
In the Marine Corps, your buddy is not only your classmate or fellow officer, but he is also the Marine under your command. If you don't prepare yourself to properly train him, lead him, and support him on the battlefield, then you're going to let him down. That is unforgivable in the Marine Corps.
You see that even the enemy did not dare to declare war against us till they had seized our generals, for they were sensible that, while we had commanders and yielded obedience to them, we were able to conquer them; but, having seized our commanders, they concluded that we should, from a want of command and discipline, be destroyed.
What can I do to create a healthy work environment? Because we have all been groomed to the normalization of violence and the normalization of abuse. And we refuse to live in that society.
Owners never paid my salary. I always recognized that it was the people in the seats who did. I always wanted to give my best.
To paraphrase Winston Churchill, I did not take the oath I have just taken with the intention of presiding over the dissolution of the world's strongest economy.
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