Vision is knowing who you are, where you're going, and what will guide your journey.
Ken BlanchardRead
If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.
Interpretation
Employee engagement is crucial for customer satisfaction and business success.
This quote by Ken Blanchard emphasizes the importance of having engaged employees who are invested in their work and care for the customers. Even if a business has an excellent strategy, without dedicated employees, customer service will suffer, leading customers to seek alternatives elsewhere.
In practice
In a business seminar discussing the importance of employee engagement and its impact on customer satisfaction.
Vision is knowing who you are, where you're going, and what will guide your journey.
One of the topics I'm most passionate about is servant leadership - the greatest leaders recognize that they're here to serve, not to be served.
Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you, you work for them.
Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.
The biggest obstacle that stalls leaders' growth is the human ego. When leaders start to think they know it all, they stop growing.
Leadership is not about you; it's about investing in the growth of others.
A coach's primary function should be not to make better players, but to make better people
A major reason capable people fail to advance is that they don't work well with their colleagues.
When women apply for a job, we ask ourselves, 'Am I qualified? Do I have the experience? Do I have the education? Do I have the abilities?' When a man looks at that job, he thinks, 'How much does it pay?' We need to stop second-guessing our abilities. We need to stand up and make ourselves heard.
And when a leader embraces their responsibility to care for people instead of caring for numbers, then people will follow, solve problems and see to it that that leaderβs vision comes to life the right way, a stable way and not the expedient way.
The task of leadership is to create an alignment of strengths so strong that it makes the system's weaknesses irrelevant.
How easy it is to govern when one follows a system of consulting the will of the people and one holds as the only norm all the actions which contribute to the well being of the people.
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