Vision is knowing who you are, where you're going, and what will guide your journey.
Ken BlanchardRead
If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.
Interpretation
What this quote means
Employee engagement is crucial for customer satisfaction and business success.
This quote by Ken Blanchard emphasizes the importance of having engaged employees who are invested in their work and care for the customers. Even if a business has an excellent strategy, without dedicated employees, customer service will suffer, leading customers to seek alternatives elsewhere.
Themes
Employee EngagementCustomer ServiceBusiness StrategyLeadershipSuccess
In practice
Example use cases
In a business seminar discussing the importance of employee engagement and its impact on customer satisfaction.
More from Ken Blanchard
All quotes βOne of the topics I'm most passionate about is servant leadership - the greatest leaders recognize that they're here to serve, not to be served.
Ken BlanchardRead
Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you, you work for them.
Ken BlanchardRead
Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.
Ken BlanchardRead
The biggest obstacle that stalls leaders' growth is the human ego. When leaders start to think they know it all, they stop growing.
Ken BlanchardRead
Leadership is not about you; it's about investing in the growth of others.
Ken BlanchardRead
Similar quotes
The word must is not to be used to princes.
Elizabeth IRead
I want to be represented by people who are thoughtful, self-aware and collaborative. What would a system that elevated such people look like?
George MonbiotRead
It is amazing how much can be accomplished if no one cares who gets the credit.
John WoodenRead
We have learned how to develop five-minute and even one-minute managers. But we would do better to ask ourselves what it takes to be an executive who helps build a better future.
Mihaly CsikszentmihalyiRead
We cannot build our own future without helping others to build theirs.
William J. ClintonRead
Those who purify your water, inspect your meat, and test your kids toys, as well as a huge number of nurses, teachers, and our soldiers, are public employees. The firefighters who don't hesitate to rush toward danger while you run away from it - they are all public employees.
Jennifer GranholmRead