Ken Blanchard

Vision is knowing who you are, where you're going, and what will guide your journey.

One of the topics I'm most passionate about is servant leadership - the greatest leaders recognize that they're here to serve, not to be served.

Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you, you work for them.

Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.

If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.

The biggest obstacle that stalls leaders' growth is the human ego. When leaders start to think they know it all, they stop growing.

Leadership is not about you; it's about investing in the growth of others.

Values-based business behavior is no longer simply an interesting option - it's crucial to your survival. Once you understand your mission and values, you have a strong basis for evaluating your practices and aligning them accordingly.

If people aren't clear on what business you're in, what you're trying to accomplish, your values, your goals, then shame on you. It doesn't mean you shouldn't involve them. It's just your responsibility to make sure that that's clear.

When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever

Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.

Customer service should not be a department, customer service is everyone's job.

Leadership is not something you do to people. It's something you do with people.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.

The only job security you have today os your commitment to continuous personal improvement.

As a manager the important thing is not what happens when you are there, but what happens when you are not there

Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.

Nice guys may appear to finish last, but usually they are running a different race.

People don't mind being challenged to do better if they _x000D_ _x000D_ know the request is coming from a caring heart

The greatest leaders mobilize others by coalescing people around a shared vision.