Occupation: Author Birth: November 19, 1909 Death: November 11, 2005
Businesses are not paid to reform customers. They are paid to satisfy customers..
We can't make people better by trying to eliminate their weaknesses, but we can help then perform better by building on their strengths..
Conductors do not know how the oboe does its work, but they know what the oboe should contribute..
Education gives you neither experience nor wisdom..
When a resource is scarce, you increase its yield..
The most critical case in a corporation, especially a big one, is when everything goes well, when you have accomplished your objectives. When the tem….
If you have more than five goals, you have none..
One of the great movements in my lifetime among educated people is the need to commit themselves to action. Most people are not satisfied with giving….
One cannot hire a hand; the whole man always comes with it..
There is one qualification the manager cannot acquire but must bring to the task. It is not genius; it is character..
The purpose of a business is to create a customer..
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it..
A business enterprise must continue beyond the lifetime of the individual or of the generation to be capable of producing its contributions to econom….
The great mystery isn't that people do things badly but that they occasionally do a few things well. The only thing that is universal is incompetence….
The greatest change in corporate culture - and the way business is being conducted - may be the accelerated growth of relationships based... on partn….
The better a man is the more mistakes will he make – for the more new things he will try..
Large organizations cannot be versatile. A large organization is effective through its mass rather than through its agility. Fleas can jump many time….
For the social ecologist language is not "communication." It is not just "message." It is substance. It is the cement that holds humanity together. I….
Every single social and global issue of our day is a business opportunity in disguise..
Entrepreneurship is neither a science nor an art. It is a practice..
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfi….