The problem in my life and other people's lives is not the absence of knowing what to do but the absence of doing it..

Management means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folkways and superstition, and of cooperat….

What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer..

Leadership is lifting a person's vision to high sights, the raising of a person's performance to a higher standard, the building of a personality bey….

Strong people have strong weaknesses..

Every three or four years I pick a new subject. It may be Japanese art; it may be economics. Three years of study are by no means enough to master a ….

An organization belongs on a sick list when promotion becomes more important to its people than accomplishment of their job they are in. It is sick w….

Management by objective works - if you know the objectives. Ninety percent of the time you don't..

Every enterprise is learning and teaching institution. Training and development must be built into it on all levels, training and development that ne….

Knowledge is information that changes something or somebody - either by becoming grounds for actions, or by making an individual (or an instituti….

What's measured improves.

In most organizations, the bottleneck is at the top of the bottle..

Fortunately or unfortunately, the one predictable thing in any organization is the crisis. That always comes. That's when you do depend on the leader….

If you want to improve how you manage time - stop doing what doesn't need to be done!.

It takes far less energy to move from first-rate performance to excellence than it does to move from incompetence to mediocrity..

The most common source of mistakes in management decisions is the emphasis on finding the right answer rather than the right question..

Innovation requires us to systematically identify changes that have already occurred in a business - in demographics, in values, in technology or sci….

Follow effective action with quiet reflection. From the quiet reflection will come even more effective action..

If a business is to be considered a continuous process, instead of a series of disjointed stop-and-go events, then the economic universe in which a b….

Knowledge people and service people learn the most when they teach ..

Business is society's change agent..