Occupation: Author Birth: November 19, 1909 Death: November 11, 2005
The fundamental reality for every worker, from sweeper to executive vice-president, is the eight hours or so that he spends on the job. In our societ….
The concept of profit maximization is, in fact, meaningless..
What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the busin….
Unless commitment is made, there are only promises and hopes... but no plans..
As soon as you move one step up from the bottom, your effectiveness depends on your ability to reach others through the spoken and written word..
[The masses] ... must turn their hopes toward a miracle. In the depths of their despair reason cannot be believed, truth must be false, and lies must….
Success always obsoletes the very behavior that achieved it..
If war production should remain the only way out of a long-term depression, industrial society would be reduced to the choice between suicide through….
All great change in business has come from outside the firm, not from inside..
Understanding our strengths, articulating our values, knowing where we belong -- these are also essential to addressing one of the great challenges o….
Nobody can predict the future; the idea is to have a firm grasp of the present..
Objectives are not commands; they are commitments..
Culture eats Christianity for breakfast..
Balance Sheets are meaningless. Our accounting systems are still based on the assumption that 80% of costs are manual labor..
The basic definition of the business and of its purpose and mission have to be translated into objectives..
Results is all that separates one company from another..
The productivity of people requires continuous learning, as the Japanese have taught us. It requires adoption in the West of the specific Japanese Ze….
It is willingness of people to give of themselves over and above the demands of the job that distinguishes the great from the merely adequate..
No one has ever failed to find the facts they are looking for..
Don't try to innovate for the future. Innovate for the present!.
The leaders who work most effectively, it seems to me, never say "I." And that's not because they have trained themselves not to say "I." They don't ….