There's no such thing as knowledge management; there are only knowledgeable people. Information only becomes knowledge in the hands of someone wh….

The customer rarely buys what the business thinks it sells him..

There's nothing so useless than executing a task efficiently when it actually never should have been executed at all..

The single most important thing to remember about any enterprise is that results exist only on the outside.The result of a business is a satisfied cu….

Business has only two basic functions - marketing and innovation..

The 1st question the effective decision-maker asks is: 'Is this a generic situation or an exception?'.

People in any organization, including bureaucrats and politicians, are always attached to the obsolete; the obsolescent; the things that should have ….

It has been said, and only half in jest, that a tough, professionally led union is a great force for improving management performance. It forces the ….

Making good decisions is a crucial skill at every level..

The enterprise can fulfill its human and social functions only if it prospers as a business..

The purpose of information is not knowledge. It is being able to take the right action..

No society can function as a society, unless it gives the individual member social status and function, and unless the decisive social power is legit….

Every few hundred years in Western history there occurs a sharp transformation. Within a few short decades, society - its worldview, its basic values….

Meetings are by definition a concession to deficient organization. For one either meets or one works..

The problem in my life and other people's lives is not the absence of knowing what to do but the absence of doing it..

Management means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folkways and superstition, and of cooperat….

What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer..

To succeed in this new world, we will have to learn, first, who we are. Few people, even highly successful people, can answer the questions, Do you k….

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not qualit….

Every organization must be prepared to abandon everything it does to survive in the future..

Leadership is lifting a person's vision to high sights, the raising of a person's performance to a higher standard, the building of a personality bey….