Occupation: Author Birth: November 19, 1909 Death: November 11, 2005
One reason for the tremendous increase in health-care costs in the U.S. is managerial neglect of the "hotel services" by the people who dominate the ….
In the next economic downturn there will be an outbreak of bitterness and contempt for the supercorporate chieftains who pay themselves millions. In ….
Listening (the first competence of leadership) is not a skill, it is a discipline. All you have to do is keep your mouth shut..
If you want it, measure it. If you can't measure it, forget it..
Increasingly, politics is not about "who gets what, when, how" but about values, each of them considered to be absolute. Politics is about "the right….
As with every phenomenon of the objective universe, the first step toward understanding work is to analyze it..
It does not matter whether the worker wants responsibility or not, ...The enterprise must demand it of him..
Marketing is the distinguishing, unique function of the business..
Listening is not a skill; it is a discipline..
To make the future demands courage. It demands work. But it also demands faith..
The aim of marketing is to make selling superfluous..
Top management as a function and as a structure was first developed by Georg von Siemens (1839-1901) in Germany between 1870 and 1880, when he design….
True marketing starts...with the customer, his demographics, his realities, his needs, his values. It does not ask, "What do we want to sell?" It ask….
Great wisdom not applied to action and behavior is meaningless data..
A business exists because the consumer is willing to pay you his money. You run a business to satisfy the consumer. That isn't marketing. That goes w….
Work is an extension of personality. It is achievement. It is one of the ways in which a person defines himself, measures his worth, and his humanity..
The fault is in the system and not in the men..
The society of organizations is new-only seventy years ago employees were a small minority in every society..
The worker's effectiveness is determined largely by the way he is being managed..
We spend a lot of time teaching leaders what to do. We don't spend enough time teaching leaders what to stop. Half the leaders I have met don't need ….
Luck never built a business. Prosperity and growth come only to the business that systematically finds and exploits its potential..