The purpose of an organization is to enable ordinary humans beings to do extraordinary things.
Peter DruckerRead
Businesses are not paid to reform customers. They are paid to satisfy customers.
Interpretation
What this quote means
Businesses exist to meet customer needs rather than to change them.
This quote by Peter Drucker emphasizes that the primary obligation of businesses is to fulfill the needs and desires of their customers. Instead of focusing on reforming or changing customer behavior, companies should prioritize delivering satisfaction through their products and services, as this is what ultimately drives success and loyalty.
Themes
BusinessCustomersSatisfactionServiceSuccess
In practice
Example use cases
A business seminar on customer service can use this quote to emphasize the importance of listening to customers.
More from Peter Drucker
All quotes βIn the Western tradition, we have focused on teaching as a skill and forgotten what Socrates knew: teaching is a gift, learning is a skill.
Peter DruckerRead
We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.
Peter DruckerRead
The basic economic resource - the means of production -_x000D_ _x000D_ is no longer capital, nor natural resources, nor labor._x000D_ _x000D_ It is and will be knowledge.
Peter DruckerRead
Unless commitment is made, there are only promises and hopes... but no plans.
Peter DruckerRead
The strength of the computer lies in its being a logic machine. It does precisely what it is programed to do. This makes it fast and precise. It also makes it a total moron; for logic is essentially stupid.
Peter DruckerRead
Similar quotes
Power is winning the battle over who owns the customer: the brand or the retailer.
Leonard LauderRead
Zoom does not focus on revenue goals, but rather we have confidence that focusing on the happiness of existing customers and our employees will organically increase growth.
Eric YuanRead
My concern is that we live in an economy in which stabbing someone and waiting for them to complain before we remove the knife has become the normal way of doing business. When did we lose sight of the fact that it's not nice to stab people in the first place?
Simon SinekRead
By simply capitalizing on core strengths and knowledge, companies and entrepreneurs can engage in an emerging business model that will enable them to create - and demonstrate - real, sustainable social impact in society.
Muhammad YunusRead
Accounting is the language of business.
Warren BuffettRead
Values-based business behavior is no longer simply an interesting option - it's crucial to your survival. Once you understand your mission and values, you have a strong basis for evaluating your practices and aligning them accordingly.
Ken BlanchardRead