The purpose of an organization is to enable ordinary humans beings to do extraordinary things.
Peter DruckerRead
Businesses are not paid to reform customers. They are paid to satisfy customers.
Interpretation
What this quote means
Businesses exist to meet customer needs rather than to change them.
This quote by Peter Drucker emphasizes that the primary obligation of businesses is to fulfill the needs and desires of their customers. Instead of focusing on reforming or changing customer behavior, companies should prioritize delivering satisfaction through their products and services, as this is what ultimately drives success and loyalty.
Themes
BusinessCustomersSatisfactionServiceSuccess
In practice
Example use cases
A business seminar on customer service can use this quote to emphasize the importance of listening to customers.
More from Peter Drucker
All quotes βIn the Western tradition, we have focused on teaching as a skill and forgotten what Socrates knew: teaching is a gift, learning is a skill.
Peter DruckerRead
We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.
Peter DruckerRead
The basic economic resource - the means of production -_x000D_ _x000D_ is no longer capital, nor natural resources, nor labor._x000D_ _x000D_ It is and will be knowledge.
Peter DruckerRead
Unless commitment is made, there are only promises and hopes... but no plans.
Peter DruckerRead
The strength of the computer lies in its being a logic machine. It does precisely what it is programed to do. This makes it fast and precise. It also makes it a total moron; for logic is essentially stupid.
Peter DruckerRead
Similar quotes
When I read about young designers selling 51 percent of their company to someone else, I cringe. I want to say, 'Don't do it - call me first.'
Tom FordRead
Managing a business, small or large, today requires an extremely disciplined, thoughtful approach with regard to the pressure that people are under.
Howard SchultzRead
You have family-owned businesses that have been around for 500 years. You cannot name a corporation that survives intact for even a few decades.
Nassim Nicholas TalebRead
If the value of a company doesn't just scream out at you, it's too close.
Charlie MungerRead
Poor firms ignore their competitors; average firms copy their competitors; winning firms lead their competitors.
Philip KotlerRead
When you start a company, it's a singular focus. You have the wind at your back.
Howard SchultzRead