The true measure of what you put in, is what's received on the other end..

Never rest on past success. Create something better..

Good customers want good quality service. Great customers want it even more..

Give your customers what they want today, and help them see tomorrow..

Constant acts of goodness are worth far more than rare acts of greatness..

Greatness is not how you feel, it's how you make others feel..

If you want to interest people, make them think. If you want to inspire people, make them feel..

It's fine to wait for an appropriate time, but it's inappropriate to wait forever..

Always trust people and they may let you down. Always distrust people and you have let them down..

When a customer asks what no one else has ever asked, pay close attention..

You are the person who determines what you do. That's a big responsibility. Make the most of it..

Selfless acts are a source of profound meaning for your self and your life..

Only a well-oiled machine runs smoothly..

Let today's strong performance be your starting point for tomorrow..

If it's not impossible, you may as well try. If it is impossible, at least you'll find out why..

Customers pay a price, but they remember the value..

Crossing barriers can be as simple as a smile..

Focus not on who you are, but on what you can do for others..

When only a little can be done, doing it becomes the greatest you can do..

What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow..

When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely pe….