Money has a fixed value. People can have unlimited value..

What matters more? What you said you'd do, what you hoped to do, or what you did?.

Give your customers what they want today, and help them see tomorrow..

First be effective and then be efficient..

Tend your own garden: savor the blossoms, trim the weeds..

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers..

The true measure of what you put in, is what's received on the other end..

Enthusiastic service providers create enthusiastic customers..

Good customers want good quality service. Great customers want it even more..

Passion isn't always available. The committed get things done even without it..

Greatness is not how you feel, it's how you make others feel..

Constant acts of goodness are worth far more than rare acts of greatness..

Making an honest mistake is acceptable. Failing to fix it is not..

If you want to interest people, make them think. If you want to inspire people, make them feel..

Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel..

Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes..

There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses..

It's fine to wait for an appropriate time, but it's inappropriate to wait forever..

Q: When you are already in the lead, how do you to stay ahead?.

The starting point is always now. The end is up to you..

Never rest on past success. Create something better..