The bottom line is a by-product of taking care of your main product - your customers..

There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better..

Don't let high-speed completely replace high-touch. Your customers may appreciate both..

Let your customers say, 'Well, here I am,' while you say, 'There you are!'..

Intelligence is useful. Energy is valuable. Integrity is essential..

Procrastination is the beginning of poor performance..

Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?.

You do more for yourself when you forget yourself..

Developing great employees attracts great customers..

Always do what you can do instead of worrying about what you can't..

Be the exception to the rule. It's the surest way to become exceptional..

What you want to be defines what you become..

If you haven't given them your trust, you haven't given them enough..

Sometimes we become so expert in our own domain, we forget that customers may be less familiar..

Your promise means more than the words you use to give it..

Make your upper limit, no limit..

Be the mirror in which people admire their true potential..

Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the m….

A great leader makes what is visible in their mind, visible to all..

If customers say you're just 'all right', you've not done enough, you've failed to delight..

Preparation clears a pathway for success..