Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them..

Employees are the key to your success with customers. Treat them well!.

The right measure is not how many customers you've got, but how closely you hold them..

The most valuable person is the one who cherishes the value in others..

Meeting expectations is good. Exceeding expectations is better..

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, no….

Vision with action makes a powerful reality..

If your customers are demanding, be thankful..

Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects….

Things that are obvious don't need to be talked about. Things that are missing, do..

If you want to be the best, find the best in others..

Always aim for 100 percent and you'll always know where to improve..

A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers..

The shelter of excuses has a leaky roof..

In a service situation, each delay can mean many unsatisfied customers, each one telling many more..

Instead of just asking 'How did I do?' ask 'How can I do more?'.

Are you doing only what you must or doing all you can?.

Even a tiny step is one step closer to where you are going..

If you turn your back on a customer, you turn your back on success..

Make your service systems so strong that everyone looks like a genius..

Quality is a choice. Choose to make it better..