Convince people and you win their minds. Inspire people and you win their hearts..

The first step to delighting your customers is being there when they need you..

If you were a customer, would you come back to buy your products or services?.

Don't let doing enough be good enough..

When you see the need, take the action..

Service skills are the foundation for your success..

Everything ordinary has the potential to be extraordinary..

Your approval gives others the confidence to serve, to learn, to try..

To see like a customer, be like a customer..

Create a compelling service vision. When people want to, they will..

You are as important as you make others feel..

Compromise in your arguments, not in your expectations..