Competition should not be for a share of the market-but to expand the market.
W. Edwards DemingRead
Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
Interpretation
This quote emphasizes the confusion many managers face regarding their roles and effectiveness in their jobs.
W. Edwards Deming highlights a significant issue in management where a vast majority of American managers are unable to clearly define their job responsibilities, identify what truly matters in their roles, and assess their own performance. This lack of clarity can lead to inefficiency and a disconnection from organizational goals, suggesting that effective leadership requires a deep understanding of one's role and metrics of success.
In practice
During a leadership workshop, this quote could be used to highlight the need for clear job definitions.
Competition should not be for a share of the market-but to expand the market.
The job can't be finished only improved to please the customer.
Don't expect smart people to listen to you without proof.
Quality begins with the intent, which is fixed by management.
Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
Just because you can measure everything doesn't mean that you should.
I think the most effective way to run a kitchen is to teach, not to just yell.
We reasoned that the men would find it difficult to vote against the women in their home states when a woman was sitting with them making laws.
The most dangerous negotiation is the one you don't know you're in.
I adapt my idea of football to my players, not adapt my players in my idea of football. It's important because there are others players that must play. The players are the most important things in football. I adapt my idea within my players.
There is nothing fast or easy about diplomacy. I have no illusions about that.
When they remain in garrison, soldiers are maintained with fear and punishment; when they are then led to war, with hope and reward.
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