There are many things that you can't measure. But the great fun of what I do for a living is figuring out ways to measure things that people previously considered intangible.
Bill JamesRead
I learned to write because I am one of those people who somehow cannot manage the common communications of smiles and gestures, but must use words to get across things that other people would never need to say.
Interpretation
The quote reflects the necessity of words for those who struggle with non-verbal communication.
Bill James emphasizes the importance of writing as a means of expression for individuals who find it difficult to convey thoughts and feelings through conventional gestures or smiles. For him, the written word becomes a vital tool to articulate what others might express effortlessly, highlighting a fundamental difference in how people communicate and connect.
In practice
During a speech on the importance of writing in personal expression.
There are many things that you can't measure. But the great fun of what I do for a living is figuring out ways to measure things that people previously considered intangible.
The goal of effective communication should be for listeners to say, 'Me, too!' versus 'So what?'
It is not so much the content of what one says as the way in which one says it. However important the thing you say, what's the good of it if not heard or, being heard, not felt?
The single biggest problem in communication is the illusion that it has taken place.
Years ago, I tried to top everybody, but I don't anymore. I realized it was killing conversation. When you're always trying for a topper you aren't really listening. It ruins communication
If I do three interviews in a day, I can be exhausted, because the process of hearing everyone requires that I empty out myself. While I'm listening, my own judgments and prejudices certainly come up. But I know I won't get anything unless I get those things out of the way.
In true dialogue, both sides are willing to change.
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