People really are our most important resource, and people who don't realize that and choose not to live that way, choose not to lead that way, are paying a price for that in many of our companies, many of our organizations.
Interpretation
Valuing people is crucial for effective leadership and organizational success.
Chesley Sullenberger emphasizes the importance of recognizing and valuing people as essential assets in any organization. Leaders who fail to acknowledge this fact not only miss out on the potential of their teams but also suffer the consequences of poorer performance and morale within their organizations.
In practice
During a corporate meeting about team dynamics.
My message going forward is that I want to remind everyone in the aviation industry - especially those who manage aviation companies and those who regulate aviation - that we owe it to our passengers to keep learning how to do it better.
Pilots learn to use human skills to communicate information and make decisions collectively, which creates a shared sense of responsibility among the team for better outcomes.
You know, I think when people are in important positions in big organizations, they often get tied up with the minutia of managing money, managing things. They often forget that people deserve to be led.
Courage gives a leader the ability to stand straight and not sway, no matter which way the wind blows.
I give a lot of instruction in training. It's difficult for me to do the same in matches, so I need guys on the pitch to read the game, to understand what we want.
Organization doesn't really accomplish anything. Plans don't accomplish anything, either. Theories of management don't much matter. Endeavors succeed or fail because of the people involved. Only by attracting the best people will you accomplish great deeds.
Often leaders have the best intentions, but people cannot read their minds. That's why it's important to declare yourself: Tell people why you choose to lead and the code you live by.
Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.
I believe that it is essential to our leadership in the world and to the development of true democracy in our country to have no discrimination in our country whatsoever. This is most important in the schools of our country.
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