Competition should not be for a share of the market-but to expand the market.
W. Edwards DemingRead
'Quality' means what will sell and do a customer some good - at least try to.
Interpretation
What this quote means
Quality signifies the ability to meet customer needs and expectations effectively.
This quote by W. Edwards Deming highlights the dual aspect of quality in business: it must not only sell but also provide genuine value to the customer. It emphasizes the idea that true quality is measured by the satisfaction and benefits experienced by customers, and that businesses should strive to meet these standards in their products and services.
Themes
QualityCustomerValueBusinessSuccess
In practice
Example use cases
In a business seminar, when discussing strategies for improving customer satisfaction.
More from W. Edwards Deming
All quotes βThe job can't be finished only improved to please the customer.
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Don't expect smart people to listen to you without proof.
W. Edwards DemingRead
Quality begins with the intent, which is fixed by management.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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Just because you can measure everything doesn't mean that you should.
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