Competition should not be for a share of the market-but to expand the market.
W. Edwards DemingRead
'Quality' means what will sell and do a customer some good - at least try to.
Interpretation
What this quote means
Quality signifies the ability to meet customer needs and expectations effectively.
This quote by W. Edwards Deming highlights the dual aspect of quality in business: it must not only sell but also provide genuine value to the customer. It emphasizes the idea that true quality is measured by the satisfaction and benefits experienced by customers, and that businesses should strive to meet these standards in their products and services.
Themes
QualityCustomerValueBusinessSuccess
In practice
Example use cases
In a business seminar, when discussing strategies for improving customer satisfaction.
More from W. Edwards Deming
All quotes βThe job can't be finished only improved to please the customer.
W. Edwards DemingRead
Don't expect smart people to listen to you without proof.
W. Edwards DemingRead
Quality begins with the intent, which is fixed by management.
W. Edwards DemingRead
Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
W. Edwards DemingRead
Just because you can measure everything doesn't mean that you should.
W. Edwards DemingRead
Similar quotes
When beginning your entrepreneurial journey, acknowledge that you become a product of the five people you spend the most time with. So choose your company wisely.
Lewis HowesRead
There is only one way to make a great deal of money; and that is in a business of your own.
J. Paul GettyRead
The worst part of success is, to me, adapting to it. It's scary.
Kendrick LamarRead
Success breeds complacency. Complacency breeds failure. Only the paranoid survive.
Andy GroveRead
When you have a challenge and the response is equal to the challenge, that's called 'success'. But once you have a new challenge, the old, once-successful response no longer works. That's why it is called a 'failure'.
Stephen CoveyRead
When I came to New York, I told everyone I was a writer/director, and they said, 'No.' There was a rule. You could be one or the other. They ordained me writer. But then I won the Obie for directing 'Spunk,' and the rules changed.
George C. WolfeRead