Competition should not be for a share of the market-but to expand the market.
W. Edwards DemingRead
'Quality' means what will sell and do a customer some good - at least try to.
Interpretation
Quality signifies the ability to meet customer needs and expectations effectively.
This quote by W. Edwards Deming highlights the dual aspect of quality in business: it must not only sell but also provide genuine value to the customer. It emphasizes the idea that true quality is measured by the satisfaction and benefits experienced by customers, and that businesses should strive to meet these standards in their products and services.
In practice
In a business seminar, when discussing strategies for improving customer satisfaction.
Competition should not be for a share of the market-but to expand the market.
The job can't be finished only improved to please the customer.
Don't expect smart people to listen to you without proof.
Quality begins with the intent, which is fixed by management.
Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
Just because you can measure everything doesn't mean that you should.
When beginning your entrepreneurial journey, acknowledge that you become a product of the five people you spend the most time with. So choose your company wisely.
There is only one way to make a great deal of money; and that is in a business of your own.
The worst part of success is, to me, adapting to it. It's scary.
Success breeds complacency. Complacency breeds failure. Only the paranoid survive.
When you have a challenge and the response is equal to the challenge, that's called 'success'. But once you have a new challenge, the old, once-successful response no longer works. That's why it is called a 'failure'.
When I came to New York, I told everyone I was a writer/director, and they said, 'No.' There was a rule. You could be one or the other. They ordained me writer. But then I won the Obie for directing 'Spunk,' and the rules changed.
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