Competition should not be for a share of the market-but to expand the market.
W. Edwards DemingRead
'Quality' means what will sell and do a customer some good - at least try to.
Interpretation
Quality signifies the ability to meet customer needs and expectations effectively.
This quote by W. Edwards Deming highlights the dual aspect of quality in business: it must not only sell but also provide genuine value to the customer. It emphasizes the idea that true quality is measured by the satisfaction and benefits experienced by customers, and that businesses should strive to meet these standards in their products and services.
In practice
In a business seminar, when discussing strategies for improving customer satisfaction.
Competition should not be for a share of the market-but to expand the market.
The job can't be finished only improved to please the customer.
Don't expect smart people to listen to you without proof.
Quality begins with the intent, which is fixed by management.
Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
Just because you can measure everything doesn't mean that you should.
The most important decision I've made in business? The choices of people I have around me. When I first started I brought everybody with me, my homies from the neighborhood, criminals. I just said, 'Come on everybody, we made it.' Then I had to realize we didn't make it. I made it.
It occurs to me that, after the huge output of writing I've produced over the years, there is a close link between my twin careers as investment executive and financial writer: The power of the word and the power of the book have played a major role in turning my vision... into reality.
Talent wins games, but teamwork and intelligence wins championships.
I had little or no opportunity when I started out in life.
Success is not measured by what you do compared to what somebody else does. Success is measured by what you do compared to what you are capable of doing.
You can wish to have an Oscar someday or some other award, but Life Achievement? You don't see yourself that way.
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