Values can set a company apart from the competition by clarifying its identity and serving as a rallying point for employees. But coming up with strong values - and sticking to them - requires real guts.
Interpretation
Strong values differentiate a company and unify its employees, but creating those values takes courage.
This quote emphasizes the importance of having clear and strong values within a company, which not only define its identity but also unify and motivate employees. Lencioni suggests that while establishing these values can set a company apart from its competitors, doing so is a challenging task that demands true courage and commitment from the leadership.
In practice
In a business seminar, to illustrate the importance of values, one could use this quote to inspire leaders to define their organizational values.
I know that any group of people can become a team if they do the right things, but I came to realize over time that if you acquire or develop the right kind of people, that process of building a team is going to be much more effective and easier.
The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success.
The kind of people that all teams need are people who are humble, hungry, and smart: humble being little ego, focusing more on their teammates than on themselves. Hungry, meaning they have a strong work ethic, are determined to get things done, and contribute any way they can. Smart, meaning not intellectually smart but inner personally smart.
Team members have to be focused on the collective good of the team. Too often, they focus their attention on their department, their budget, their career aspirations, their egos.
Teamwork remains a sustainable competitive advantage that has been largely untapped because it is hard to measure (teamwork impacts the outcome of an organization in such comprehensive and invasive ways that it's virtually impossible to isolate it as a single variable) and because it is extremely hard to achieve (it requires levels of courage and discipline that few executives possess) - ironically, building a strong team is very simple (it doesn't require masterful insights or tactics).
Clients don't expect perfection from the service providers they hire, but they do expect honesty and transparency. There is no better way to demonstrate this than by acknowledging when a mistake has been made and humbly apologizing for it.
Courteous treatment will make a customer a walking advertisement.
A good idea for a new business tends not to occur in isolation, and often the window of opportunity is very small. So speed is of the essence.
Market leaders inevitably slip into decline when they tell the people what they want instead of giving the people what they want.
One thing more dangerous than getting between a grizzly sow and her cub is getting between a businessman and a dollar bill.
It turns out that people - in every country in the world, there's a segment of buyer that wants the best product and the best experience. And that's what we're about providing.
When you are making a decision about how best to serve your customers, your own experience is often a better guide than a more sophisticated analysis of the market.
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