Quotes on Customers

I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Face the simple fact before it comes involved. Solve the small problem before it becomes big.

Focusing on the customer makes a company more resilient.

Customer service should not be a department, customer service is everyone's job.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

Any customer can have a car painted any colour that he wants so long as it is black.

Software innovation, like almost every other kind of innovation, requires the ability to collaborate and share ideas with other people, and to sit down and talk with customers and get their feedback and understand their needs.

Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services.

I love building the products, seeing people use the products but you know along with success comes the need for a dialogue with the government.

Listen to the customer's complaint and act fast.

Our attitude towards others determines their attitude towards us.

Permission marketing turns strangers into friends and friends into loyal customers. It's not just about entertainment - it's about education. Permission marketing is curriculum marketing.

Charging everyone the same thing and treating everyone the same way, as retailers do today, is 'Six Sigma' thinking which is great for producing widgets on a production line, but it makes no sense in a world where customers are inherently different.

If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything.

If you're truly obsessed over customers, it'll cover a lot of errors.

Because its purpose is to create a customer, the business enterprise has two - and only these two — basic functions: marketing and innovation. Marketing and innovation produce results; all the rest are 'costs'.

By some estimates, the oil you recently discovered off the shores of Brazil could amount to twice the reserves we have in the United States. We want to work with you. We want to help with technology and support to develop these oil reserves safely, and when you're ready to start selling, we want to be one of your best customers.

Remain true to yourself and your philosophy. Changing in the face of adversity will in fact diminish your credibility with your customers.

Treat your customers like they own you. Because they do.