Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Zig ZiglarRead
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159 quotes
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee of long-term customer loyalty. It's the only strategy for out-performing a dismal economy.
There can be a true grandeur in any degree of submissiveness, because it springs from loyalty to the laws and to an oath, and not from baseness of soul.
Americans love to pick up, move on, start over. But instead of being somebody fresh and new, they become somebody lonely and lost, or, far too often these days, they become nobody at all, a machine for satisfying hunger, without loyalty or honor or duty.
Senator McCarthy's reckless and unfounded attempt to impugn my loyalty is just one more example of his typical tactic of attempting to tie up to Communism anyone who disagrees with him.
A person can learn a lot from a dog, even a loopy one like ours. Marley taught me about living each day with unbridled exuberance and joy, about seizing the moment and following your heart. He taught me to appreciate the simple things-a walk in the woods, a fresh snowfall, a nap in a shaft of winter sunlight. And as he grew old and achy, he taught me about optimism in the face of adversity. Mostly, he taught me about friendship and selflessness and, above all else, unwavering loyalty.
It is the logic of consumerism that undermines the values of loyalty and permanence and promotes a different set of values that is destructive of family life.
The game is my wife. It demands loyalty and responsibility, and it gives me back fulfillment and peace.
If there are no dogs in Heaven, then when I die I want to go where they went.
Profitability comes from loyalty, productivity, and having a character base from which to work.
Above all we need, particularly as children, the reassuring presence of a visible community, an intimate group that enfolds us with understanding and love, and that becomes an object of our spontaneous loyalty, as a criterion and point of reference for the rest of the human race.
I felt like I needed to come to terms with the decision I'd made to let go of my family. What do you do when you want to be loyal to your family but you feel that loyalty to them is in conflict somehow with loyalty to yourself?
We grow tyrannical fighting tyranny. . . . The most alarming spectacle today is not the spectacle of the atomic bomb in an unfederated world, it is the spectacle of the Americans beginning to accept the device of loyalty oaths and witch hunts, beginning to call anybody they don't like a Communist.
Those who dare to interpret God's will must never claim Him as an asset for one nation or group rather than another. War springs from the love and loyalty which should be offered to God being applied to some God substitute, one of the most dangerous being nationalism.
Today at Pearl Harbor, veterans are gathering to pay tribute to the young men they remember who never escaped the sunken ships. And over the years, some Pearl Harbor veterans have made a last request. They ask that their ashes be brought down and placed inside the USS Arizona. After the long lives given them, they wanted to rest besides the best men they ever knew. Such loyalty and love remain the greatest strength of the United States Navy.
There are men and women who make the world better just by being the kind of people they are. They have the gift of kindness or courage or loyalty or integrity. It really matters very little whether they are behind the wheel of a truck or running a business or bringing up a family. The teach the truth by living it.
We have to recognise that there cannot be relationships unless there is commitment, unless there is loyalty, unless there is love, patience, persistence.
Cheats, liars and criminals may resist every blandishment while respectable gentlemen have been moved to appalling treasons by watery cabbage in a departmental canteen.
The true lover realizes that freedom is needed for loyalty to blossom.
They were governed by private loyalties which they did not question. What mattered were individual relationships, and a completely helpless gesture, an embrace, a tear, a word spoken to a dying man, could have value in itself
The essence of being human is that one does not seek perfection, that one is sometimes willing to commit sins for the sake of loyalty, that one does not push asceticism to the point where it makes friendly intercourse impossible, and that one is prepared in the end to be defeated and broken up by life, which is the inevitable price of fastening one's love upon other human individuals.
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