Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.
Marshall B. RosenbergRead
Enemy images are the main reason conflicts don't get resolved.
Interpretation
What this quote means
Perceiving others as enemies hinders conflict resolution.
Marshall B. Rosenberg emphasizes that having negative perceptions of others, particularly seeing them as enemies, is a major obstacle in resolving conflicts. When individuals cling to these enemy images, they fail to engage in constructive dialogue, which is essential for understanding differing viewpoints and reaching peaceful solutions.
Themes
ConflictResolutionPerceptionUnderstandingCommunication
In practice
Example use cases
During a mediation session, one could quote this to emphasize the importance of shifting perspectives.
More from Marshall B. Rosenberg
All quotes →Whether I praise or criticize someone's action, I imply that I am their judge, that I'm engaged in rating them or what they have done.
Marshall B. RosenbergRead
In nonviolent communication, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests. Then we may wish to reflect back, paraphrasing what we have understood. We stay with empathy, allowing others the opportunity to fully express themselves before we turn our attention to solutions or requests for relief.
Marshall B. RosenbergRead
All that has been integrated into NVC has been known for centuries about consciousness, language, communication skills, and use of power that enable us to maintain a perspective of empathy for ourselves and others, even under trying conditions.
Marshall B. RosenbergRead
The punitive use of force tends to generate hostility and to reinforce resistance to the very behavior we are seeking.
Marshall B. RosenbergRead
Expressing our vulnerability can help resolve conflicts.
Marshall B. RosenbergRead
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