Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.
Marshall B. RosenbergRead
The punitive use of force tends to generate hostility and to reinforce resistance to the very behavior we are seeking.
Interpretation
Using force can create more resistance instead of compliance.
Marshall B. Rosenberg's quote highlights the counterproductive nature of employing punitive measures to address behavior. Instead of fostering cooperation or compliance, the use of force often breeds resentment and defiance, suggesting that more compassionate approaches may yield better outcomes in changing behaviors.
In practice
In a negotiation setting, this quote could be used to advocate for more empathetic and collaborative approaches.
Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.
Whether I praise or criticize someone's action, I imply that I am their judge, that I'm engaged in rating them or what they have done.
In nonviolent communication, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests. Then we may wish to reflect back, paraphrasing what we have understood. We stay with empathy, allowing others the opportunity to fully express themselves before we turn our attention to solutions or requests for relief.
All that has been integrated into NVC has been known for centuries about consciousness, language, communication skills, and use of power that enable us to maintain a perspective of empathy for ourselves and others, even under trying conditions.
Expressing our vulnerability can help resolve conflicts.
You can't make your kids do anything. All you can do is make them wish they had. And then, they will make you wish you hadn't made them wish they had.
And there we all were, as invisible as you could wish to see.
If there is any principle of the Constitution that more imperatively calls for attachment than any other it is the principle of free thought, not free thought for those who agree with us but freedom for the thought that we hate.
Ive seen the meanness of humans till I dont know why God aint put out the sun and gone away.
It's a fool boy who mocks a giant, and a mad world when a cripple has to defend him.
To be moral, correct, and virtuous is to be obedient to an old established law and custom.
All perfection is there already in the soul. But this perfection has been covered up by nature; layer after layer of nature is covering this purity of the soul.
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