Competition should not be for a share of the market-but to expand the market.
W. Edwards DemingRead
...the most important things we need to manage can't be measured.
Interpretation
What this quote means
True value often lies beyond quantifiable metrics.
This quote by W. Edwards Deming emphasizes the importance of aspects in life and work that are significant yet cannot be quantified or measured. It suggests that reliance on metrics can overlook essential factors like creativity, quality, and relationships, which are crucial for effective management and decision-making.
Themes
ManagementMeasurementValuesQualityLeadership
In practice
Example use cases
During a business meeting, to highlight the importance of team morale over just performance metrics.
More from W. Edwards Deming
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Just because you can measure everything doesn't mean that you should.
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