Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.
Marshall B. RosenbergRead
The key to fostering connection in the face of a 'no' is always hearing 'yes' to something else.
Interpretation
What this quote means
To build connections, focus on acknowledging positivity even when facing rejection.
This quote emphasizes the importance of maintaining a positive mindset and recognizing other opportunities for connection despite encountering a refusal or a negative response. By actively looking for what is affirming or positive, we can cultivate stronger relationships and move beyond the immediate 'no' toward a more collaborative and understanding dialogue.
Themes
ConnectionRelationshipsRejectionPositivityCommunication
In practice
Example use cases
In a team meeting where proposals face opposition, this quote can inspire the group to find common ground.
More from Marshall B. Rosenberg
All quotes βWhether I praise or criticize someone's action, I imply that I am their judge, that I'm engaged in rating them or what they have done.
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In nonviolent communication, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests. Then we may wish to reflect back, paraphrasing what we have understood. We stay with empathy, allowing others the opportunity to fully express themselves before we turn our attention to solutions or requests for relief.
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All that has been integrated into NVC has been known for centuries about consciousness, language, communication skills, and use of power that enable us to maintain a perspective of empathy for ourselves and others, even under trying conditions.
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The punitive use of force tends to generate hostility and to reinforce resistance to the very behavior we are seeking.
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Expressing our vulnerability can help resolve conflicts.
Marshall B. RosenbergRead
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