The organization cannot trust the individual; the individual must trust the organization.
Ray KrocRead
Look after the customer and the business will take care of itself
Interpretation
What this quote means
Focusing on customer needs leads to business success.
This quote emphasizes that prioritizing customer satisfaction is fundamental to the success of a business. When businesses concentrate on serving their customers well, they create loyalty, which in turn sustains and grows the business organically without needing extensive marketing efforts.
Themes
CustomerBusinessSatisfactionSuccessService
In practice
Example use cases
In a business seminar while discussing customer service strategies.
More from Ray Kroc
All quotes βThe two most important requirements for major success are: first, being in the right place at the right time, and second, doing something about it.
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Achievement must be made against the possibility of failure, against the risk of defeat. It is no achievement to walk a tightrope laid flat on the floor. Where there is no risk, there can be no pride in achievement and, consequently, no happiness. The only way we can advance is by going forward, individually and collectively, in the spirit of the pioneer. We must take the risks involved in our free enterprise system. This is the only way in the world to economic freedom. There is no other way.
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You're only as good as the people you hire.
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I HAVE ALWAYS believed that each man makes his own happiness and is responsible for his own problems.
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I never considered my dreams wasted energy; they were invariably linked to some form of action. When I dreamed about having a lemonade stand, for example, it wasn't long before I set up a lemonade stand.
Ray KrocRead
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