Customer service shouldn't just be A department, it should be the entire company.
Tony HsiehRead
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658 quotes
Customer service shouldn't just be A department, it should be the entire company.
Be willing to use yourself to get out there and put the company on the market. If you have to make a fool of yourself, make a fool of yourself, but make sure that you end up on the front pages, not the back pages. In time, it's possible that your company will stand out from the crowd, and you'll be successful.
When I read about young designers selling 51 percent of their company to someone else, I cringe. I want to say, 'Don't do it - call me first.'
I am confident that partnering my Dollywood Company with a great company like Gaylord will create something truly special.
Lenders, including major credit companies as well as payday lenders, have taken over the traditional role of the street-corner loan shark, charging the poor insanely high rates of interest.
New Rule: Food companies must face the facts: One container equals one serving. Look, we’re Americans, and that means once we open the bag, there’s no stopping us until we’re licking stray bits of powdered cheese off the carpet. So stop trying to give us nutritional information based on a fraction of the package. It assumes a talent for two things that we’re really not capable of: restraint and math.
When a company identifies how to integrate the processes needed to give the consumer a sense of job completion, it can blow away the competition. A product is easy to copy, but experiences are very hard to replicate.
Working for company X and having a substantial portion of your retirement plan in company X is simply exposing yourself to too much risk, because the company is both your employer and the source of your retirement income. So if something goes wrong, you lose both your job and your retirement plan.
Any company trying to compete...must figure out a way to engage the mind of every employee.
Whenever I talk to people who founded a company, I often like to ask the prehistory questions 'When did you meet? How long have you been working before you started the company?' A bad answer is, 'We met at a networking event a week ago, and we started a company because we both want to be entrepreneurs.'
If you want your company to succeed, you have to have the confidence in your business to take a bet on its future - to risk destroying a mediocre business model for the chance to have a strong one.
Your career is not going to go the way you planned. It is impossible at the age of 23 to pick the right industry, the right company, and you can visualize what you're going to be doing in your 40s, 50s, and 60s, but chances are that it's going to be something quite different. So remain open to opportunities and change.
What would you do, sir, if terrorists were killing 45,000 people every year in this country? Well, the current health care system, the insurance companies, and those who support them are doing just that. [...] Because they die individually because of disease and not disaster, [radio host] Neal Boortz and all those who ape him approve this. Forty five thousand a year in America. Remind me again, who are the terrorists?
But I give you my word, in the entire book there is nothing that cannot be said aloud in mixed company. And there is, also, nothing that makes you a bit the wiser. I wonder--oh, what will you think of me--if those two statements do not verge upon the synonymous.
Government has coddled, accepted, and ignored white collar crime for too long. It is time the nation woke up and realized that it's not the armed robbers or drug dealers who cause the most economic harm, it's the white collar criminals living in the most expensive homes who have the most impressive resumes who harm us the most. They steal our pensions, bankrupt our companies, and destroy thousands of jobs, ruining countless lives.
Nintendo is a company of Kyoto craftsmen, and what we don't want to do is, if we know we can make something better, we don't want to leave that behind.
When you start a company, it's a singular focus. You have the wind at your back.
Alone, even doing nothing, you do not waste your time. You do, almost always, in company. No encounter with yourself can be altogether sterile: Something necessarily emerges, even if only the hope of some day meeting yourself again.
There's an energy and excitement when you're building a company. You have so much tail wind. You're planting new seeds. But it's also scary, because there's no safety net.
Overnight the digital age had changed the course of history for our company. Everything that we thought was in our control no longer was. But within a year we had invested in social media and digital experts. Now Starbucks is the number one brand on Facebook.
When you're building a business or joining a company you have to be transparent, you can't have two sets of information for two sets of people.
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