Customer satisfaction is worthless. Customer loyalty is priceless.
Jeffrey GitomerRead
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20 quotes
Customer satisfaction is worthless. Customer loyalty is priceless.
One customer well taken care of could be more valuable than $10,000 worth of advertising.
There are no traffic jams along the extra mile.
Your most unhappy customers are your greatest source of learning.
Kind words can be short and easy to speak, but their echoes are truly endless.
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Customer service shouldn't just be A department, it should be the entire company.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
You only need a heart full of grace
Everybody can be great, because everybody can serve. [...] You only need a heart full of grace.
I don't know what your destiny will be, but one thing I know: the only ones among you who will be really happy are those who will have sought and found how to serve.
There is only one boss. The customer.
It is not fair to ask of others what you are not willing to do yourself.
Courteous treatment will make a customer a walking advertisement.
There is no use whatsoever in trying to help people who do not help themselves.
Well done is better than well said.
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