Quotes on Inspiring Customer Service

Customer satisfaction is worthless. Customer loyalty is priceless.

One customer well taken care of could be more valuable than $10,000 worth of advertising.

There are no traffic jams along the extra mile.

Your most unhappy customers are your greatest source of learning.

I like to listen. I have learned a great deal from listening carefully. Most people never listen.

Kind words can be short and easy to speak, but their echoes are truly endless.

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren't enjoying it. Once they tasted ours and experienced what we call "the third place" ... a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn't know they had.

Make your product easier to buy than your competition, or you will find your customers buying from them, not you.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Strive not to be a success, but rather to be of value.

Customer service shouldn't just be A department, it should be the entire company.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

There is only one boss. The customer.

It is not fair to ask of others what you are not willing to do yourself.

Courteous treatment will make a customer a walking advertisement.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Our attitude towards others determines their attitude towards us.