Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.
Marshall B. RosenbergRead
Once you have access to key people in an organization, if you go into a meeting with enemy images of those people - then you are not going to connect.
Interpretation
What this quote means
Understanding and positive perceptions are essential for building connections with others.
This quote emphasizes the importance of having a positive and open mindset when interacting with key individuals in an organization. If you approach these interactions with preconceived negative images or biases about those individuals, it significantly hampers your ability to connect and collaborate effectively, thus stressing the need for empathy and understanding in professional relationships.
Themes
ConnectionPerceptionRelationshipsUnderstandingOrganization
In practice
Example use cases
During a team-building workshop, this quote can be used to highlight the importance of open-mindedness when interacting with colleagues.
More from Marshall B. Rosenberg
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In nonviolent communication, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests. Then we may wish to reflect back, paraphrasing what we have understood. We stay with empathy, allowing others the opportunity to fully express themselves before we turn our attention to solutions or requests for relief.
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All that has been integrated into NVC has been known for centuries about consciousness, language, communication skills, and use of power that enable us to maintain a perspective of empathy for ourselves and others, even under trying conditions.
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The punitive use of force tends to generate hostility and to reinforce resistance to the very behavior we are seeking.
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Expressing our vulnerability can help resolve conflicts.
Marshall B. RosenbergRead
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