The problem with taking offense is that it's really hard to figure out what to do with it after you're done using it. Better to just leave it on the table and walk away. Umbrage untaken quietly disappears.
Seth GodinRead
The mistake so many marketers make is that they conjoin the urgency of making another sale with the timing to earn the right to make that sale. In other words, you must build trust before you need it. Building trust right when you want to make a sale is just too late.
Interpretation
What this quote means
Trust is essential in marketing and should be established before attempting to make a sale.
Seth Godin emphasizes the importance of building trust with clients before trying to sell to them. Many marketers rush to make sales without first establishing a relationship, but true effectiveness comes from nurturing those connections ahead of time. When the need to sell arises, having already built trust allows for a much smoother and more successful transaction.
Themes
TrustSalesMarketingRelationshipUrgency
In practice
Example use cases
A marketer might use this quote during a workshop focused on building client relationships.
More from Seth Godin
All quotes →Not adding value is the same as taking it away.
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Excellence isn’t about meeting the spec, it’s about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if you’re good, you’ll reset that expectation again
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Living with doubt ... is almost always more profitable than living with certainty. _x000D_ People don't like doubt, so they pay money and give up opportunities to avoid it. _x000D_ Entrepreneurshi p is largely about living with doubt. If you need reassurance, you're giving up quite a bit to get it. On the other hand, if you can get in the habit of seeking out uncertainty, you'll have developed a great instinct.
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Art isn't only a painting. Art is anything that is creative, passionate and personal. Art is the unique work of a human being created to touch another. Art is created to have an impact, to change someone else.
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