Quotes on Management

The first step is to measure whatever can easily be measured. This is OK as far as it goes. The second step is to disregard that which can't be easily measured or to give it an arbitrary quantitative value. This is artificial and misleading. The third step is to presume that what can't be measured easily really isn't important. This is blindness. The fourth step is to say that what can't be easily measured really doesn't exist. This is suicide.

Black patients were treated much later in their disease process. They were often not given the same kind of pain management that white patients would have gotten and they died more often of diseases.

Now that knowledge is taking the place of capital as the driving force in organizations worldwide, it is all too easy to confuse data with knowledge and information technology with information.

In our experience, what we have found is the rare commodity is a good management team. And good management teams manage through good and bad cycles and manage to grow their business over a long period of time.

The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product.

Relationship and connectedness are the pre-condition for change. Every meeting, every process, every training program has to get people connected first. Otherwise the content falls on deaf ears. So small groups are an essential building block to any future you want to create.

Because management deals mostly with the status quo and leadership deals mostly with change, in the next century we are going to have to try to become much more skilled at creating leaders.

Management means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folkways and superstition, and of cooperation for force. It means the substitution of responsibility for obedience to rank, and of authority of performance for the authority of rank.

If you wish to find, you must search. Rarely does a good idea interrupt you

Determine never to be idle. No person will have occasion to complain of the want of time who never loses any. It is wonderful how much may be done if we are always doing.

Strategic management is not a box of tricks or a bundle of techniques. It is analytical thinking and commitment of resources to action. But quantification alone is not planning. Some of the most important issues in strategic management cannot be quantified at all.

The republican principle demands that the deliberate sense of the community should govern the conduct of those to whom they intrust the management of their affairs; but it does not require an unqualified complaisance to every sudden breeze of passion or to every transient impulse which the people may receive from the arts of men, who flatter their prejudices to betray their interests.

As a black, you find you have to be two or three times better than a white even to play. And when it comes to front-office jobs, management believes you'll never be as good.

Work bears a particular mark of man and of humanity, the mark of a person operating within a community of persons

Specialized management courses are useful but should come well after the complexity of management and business are understood.

A manager is responsible for the application and performance of knowledge.

Next to doing the right thing, the most important thing is to let people know you are doing the right thing.

The manager is a servant. His master is the institution he manages and his first responsibility must therefore be to it.

I have learned that nothing is certain except for the need to have strong risk management, a lot of cash, the willingness to invest even when the future is unclear, and great people.

In the long run managements stressing accounting appearance over economic substance usually achieve little of either.

The manager has a short-range view; the leader has a long-range perspective.