Daniel Goleman

There is zero correlation between IQ and emotional empathy... They're controlled by different parts of the brain.

Empathy represents the foundation skill for all the social competencies important for work.

In a very real sense we have two minds, one that thinks and one that feels

Emotions are contagious. We've all known it experientially. You know after you have a really fun coffee with a friend, you feel good. When you have a rude clerk in a store, you walk away feeling bad.

Companies in the East put a lot more emphasis on human relationships, while those from the West focus on the product, the bottom line. Westerners appear to have more of a need for achievement, while in the East there's more need for affiliation.

What really matters for success, character, happiness and life long achievements is a definite set of emotional skills - your EQ - not just purely cognitive abilities that are measured by conventional IQ tests.

The emotional brain responds to an event more quickly than the thinking brain.

The industrial processes in use today were developed at a time when no one had to consider what the environmental impact was. Who cared? But making ecological concerns matter to a company's bottom line will help it do the research and development that will reinvent everything we buy.

Societies can be sunk by the weight of buried ugliness.

Our passions, when well exercised, have wisdom; they guide our thinking, our values, our survival.

Fear, in evolution, has a special prominence: perhaps more than any other emotion it is crucial for survival.

Comparing the three domains, I found that for jobs of all kinds, emotional competencies were twice as prevalent among distinguishing competencies as were technical skills and purely cognitive abilities combined. In general the higher a position in an organization, the more EI mattered: for individuals in leadership positions, 85 percent of their competencies were in the EI domain.

People tend to become more emotionally intelligent as they age and mature.

Emotional 'literacy' implies an expanded responsibility for schools in helping to socialize children. This daunting task requires two major changes: that teachers go beyond their traditional mission and that people in the community become more involved with schools as both active participants in children's learning and as individual mentors.

Teachers need to be comfortable talking about feelings.

Happy, calm children learn best

A prerequisite to empathy is simply paying attention to the person in pain.

When I say manage emotions, I only mean the really distressing, incapacitating emotions. Feeling emotions is what makes life rich. You need your passions.

We need to re-create boundaries. When you carry a digital gadget that creates a virtual link to the office, you need to create a virtual boundary that didn't exist before.

Research shows that for jobs of all kinds, emotional intelligence is twice as important an ingredient of outstanding performance as cognitive ability and technical skill combined.

As much as 80% of adult "success" comes from EQ.