Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.
Marshall B. RosenbergRead
Conventional compliments often take the form of judgments however positive, and are sometimes offered to manipulate the behavior of others. NVC encourages the expression of appreciation solely for celebration.
Interpretation
The quote emphasizes the importance of genuine appreciation over conventional compliments, which may be manipulative.
Marshall B. Rosenberg advocates for a form of communication known as Nonviolent Communication (NVC), which promotes expressing appreciation as a way to celebrate others without the intentions of control or manipulation. He suggests that traditional compliments often convey judgments that may influence behavior, whereas true expression of gratitude should come from a place of celebration and authenticity.
In practice
In a team meeting, someone might reference this quote to encourage honest expressions of gratitude rather than superficial compliments.
Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.
Whether I praise or criticize someone's action, I imply that I am their judge, that I'm engaged in rating them or what they have done.
In nonviolent communication, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests. Then we may wish to reflect back, paraphrasing what we have understood. We stay with empathy, allowing others the opportunity to fully express themselves before we turn our attention to solutions or requests for relief.
All that has been integrated into NVC has been known for centuries about consciousness, language, communication skills, and use of power that enable us to maintain a perspective of empathy for ourselves and others, even under trying conditions.
The punitive use of force tends to generate hostility and to reinforce resistance to the very behavior we are seeking.
Expressing our vulnerability can help resolve conflicts.
I just make it my business to get along with people so I can have fun. It's that simple.
Chaste to her husband, frank to all beside, A teeming mistress, but a barren bride.
Without aggression, it becomes possible to think well, to be curious about differences, and to enjoy each other's company.
Young people want you to be real with them.
Any racial reconciliation we've had in this country has come not out of confrontation but out of a spirit of reconciliation. If we continue to practice an eye for an eye and a tooth for a tooth, we'll eventually end up with a land of people who are blind and toothless.
I am the drying meadow; you the unspoken apology; he is the fluctuating distance between mother and son; she is the first gesture that creates a quiet that is full enough to make the baby sleep. My genes, my love, are rubber bands and rope; make yourself a structure you can live inside. Amen.
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